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Terms and Conditions
1. These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).
Rishe Tea s.r.o.
Company ID (IČ): 05413419
VAT ID (DIČ): CZ05413419
Registered office: Areál Vodních sportů 13, 530 09 Pardubice
Registered at the Regional Court in Hradec Králové, Section C, Insert 37675
Contact information:
Email: info@rishe.eu
Website: www.rishe.eu
(hereinafter referred to as the “Seller”)
2. These Terms and Conditions govern the mutual rights and obligations of the Seller and the natural person (“Buyer”) concluding a purchase contract either outside of their business activity as a consumer, or within their business activity, via the web interface located on the website accessible at [address] (hereinafter the “Online Store”).
3. The provisions of these Terms and Conditions form an integral part of the purchase contract. Any divergent arrangements in the purchase contract shall take precedence over these Terms and Conditions.
4. These Terms and Conditions and the purchase contract are concluded in the Czech language.
II. Product Information and Pricing
1. Information about products, including their prices and main characteristics, is provided alongside each product in the Online Store catalog. Product prices include value-added tax (VAT), all related fees, and costs of returning goods if the item cannot be returned via usual postal methods. Prices remain valid for as long as they are displayed in the Online Store. This provision does not preclude concluding a purchase contract on individually negotiated terms.
2. All product presentations in the Online Store catalog are for informational purposes only, and the Seller is not obliged to conclude a purchase contract regarding these products.
3. The Online Store publishes information about the costs associated with packing and delivering goods. Such costs apply only when delivery is within the territory of the Czech Republic.
4. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed by the Seller and the Buyer.
III. Ordering and Conclusion of the Purchase Contract
1. The Buyer bears any costs incurred when using means of distance communication to conclude a purchase contract (e.g., internet connection, telephone calls). These costs are not different from basic rates.
2. The Buyer may place an order in one of the following ways:
• Through a customer account after prior registration in the Online Store.
• By completing an order form without registration.
3. When placing the order, the Buyer selects the product, the quantity, the payment method, and the delivery method.
4. Before submitting the order, the Buyer may review and modify the entered details. The order is submitted by clicking the “…” button. The details provided by the Buyer are deemed correct by the Seller. The order is valid only if all required fields in the order form are completed and the Buyer confirms that they have read these Terms and Conditions.
5. Immediately after receiving the order, the Seller sends an acknowledgement of receipt to the Buyer’s email address provided during the order. This acknowledgement is automatic and does not constitute the conclusion of the contract. The current Terms and Conditions are attached. The purchase contract is concluded only upon the Seller’s acceptance of the order. The acceptance is sent to the Buyer’s email address.
(Alternative wording: The acknowledgement is considered acceptance, and the purchase contract is concluded by this acknowledgement. The current Terms and Conditions are attached.)
6. If one of the requests in the order cannot be fulfilled, the Seller will send a modified proposal to the Buyer’s email. This modified proposal is considered a new offer, and the contract is concluded when the Buyer confirms acceptance via email.
7. All orders received by the Seller are binding. The Buyer may cancel the order until notification of acceptance has been sent. Cancellation may be made by phone or email.
8. If a clear technical error in price listing occurs on the Seller’s side, the Seller is not obliged to supply the product at the obviously erroneous price, even if an automatic acknowledgement was sent. The Seller will inform the Buyer without undue delay and send a modified proposal, which constitutes a new offer. The contract is concluded when the Buyer confirms acceptance.
IV. Customer Account
1. By registering in the Online Store, the Buyer can access a customer account and place orders. Ordering is also possible without registration.
2. During registration or ordering, the Buyer must provide accurate and truthful information. The Buyer is obliged to update any changes. The Seller considers the provided data as accurate.
3. Access to the account is secured by a username and password, which the Buyer must keep confidential. The Seller is not responsible for unauthorized use.
4. The Buyer may not allow third parties to use their account.
5. The Seller may cancel a customer account in cases of inactivity or breach of contract or these Terms.
6. The account may not be available continuously due to necessary maintenance of hardware, software, or third‑party systems.
V. Payment Terms and Delivery of Goods
1. The Buyer may pay the purchase price and delivery costs by:
• Bank transfer to the Seller’s account.
• Cash on delivery.
• Cash upon personal pickup.
• Cash or card payment when picking up at a Zásilkovna.cz collection point.
2. Along with the purchase price, the Buyer must pay the agreed delivery and packing costs. Unless stated otherwise, delivery and packing costs are included in the purchase price.
3. Cash payments are due upon collection. Non-cash payments are due within 3 days of contract conclusion.
4. For payment via payment gateway, the Buyer follows the provider’s instructions.
5. Non-cash payment fulfills the obligation when the amount is credited to the Seller’s account.
6. The Seller does not require any advance payment.
7. The Seller, according to the Act on Sales Records, must issue a receipt and report the transaction to the tax authority online or within 48 hours in the event of a technical failure.
8. Goods are delivered:
• To the address provided in the order.
• To a parcel collection point.
• By personal pickup at the Seller’s premises.
9. The delivery method is selected during ordering.
10. Delivery costs depend on the chosen method and are stated in the order and confirmation. If a special delivery request is made, the Buyer bears the risk and any additional costs.
11. If the product is to be delivered to a specified address, the Buyer must accept it. Repeated delivery or alternative arrangements due to the Buyer incurs additional costs.
12. Upon delivery, the Buyer must inspect the packaging and report any damage immediately. The Buyer may refuse a visibly tampered package.
13. The Seller issues a tax document (invoice) sent to the Buyer’s email or included with the shipment.
14. Ownership passes to the Buyer only after full payment and receipt. Risk of accidental damage or loss also transfers upon receipt.
VI. Withdrawal from the Contract
1. A consumer Buyer has the right to withdraw from the contract.
2. The withdrawal period is 14 days from:
• the day of receipt of the goods,
• receipt of the last delivery if multiple items,
• receipt of the first delivery in case of recurring deliveries.
3. Certain contracts cannot be withdrawn, including customized goods, perishable goods, opened sealed goods for hygiene reasons, audio/video or software with opened original packaging, periodicals, digital content once delivered with prior consent, etc., in line with § 1837 of the Civil Code.
4. To meet the deadline, the Buyer must send a declaration of withdrawal within the 14‑day period.
5. The Buyer may use the Seller’s withdrawal form and send it via email or regular mail. The Seller confirms receipt without undue delay.
6. The Buyer must return the goods within 14 days of withdrawal, bearing the return costs even if goods cannot be returned by usual postal methods.
7. Upon withdrawal, the Seller refunds all payments received, including delivery costs, without undue delay and no later than 14 days, using the same payment method unless otherwise agreed.
8. If the Buyer chose a more expensive delivery than the cheapest offered, the Seller refunds only the cost of the cheapest delivery method.
9. The Seller may withhold refund until they receive the goods or proof of dispatch.
10. Goods must be returned undamaged, unused, clean, and with original packaging if possible. The Seller may offset damages against the refund.
11. The Seller may withdraw from the contract if inventory is exhausted or supply ceased, notifying the Buyer promptly and refunding within 14 days.
VII. Rights in Case of Defective Performance
1. The Seller guarantees that the goods are free of defects upon delivery and, in particular, that:
• they have the agreed characteristics, or those described or expected,
• are suitable for the stated or usual purpose,
• correspond to the agreed sample or model,
• are of appropriate quantity, measure, or weight,
• comply with legal requirements.
2. If a defect appears within six months of receipt, it is presumed to have existed upon receipt. For consumer goods, the Seller’s liability period is 24 months, except for goods sold at a lower price due to a known defect, wear from normal use, used goods with expected wear, or defects inherent to the type of goods.
3. If a defect occurs, the Buyer may:
• request exchange for new goods,
• request repair,
• claim a reasonable discount,
• or withdraw from the contract.
4. The Buyer may withdraw if:
• there is a material defect,
• the defect recurs after repair,
• there are multiple defects.
5. The Seller must accept a complaint at any of its branches, headquarters, or registered office and issue a written confirmation detailing the complaint, requested resolution, date, and method of resolution or rejection.
6. The Seller (or appointed worker) decides on the complaint immediately or within 3 working days in complex cases (excluding time needed for professional assessment). Complaints must be resolved no later than 30 days, unless agreed otherwise. Failure to comply constitutes a material breach and entitles withdrawal. The moment of complaint is when the Buyer expresses their claim.
7. The Seller informs the Buyer in writing of the outcome.
8. The Buyer is not entitled to rights for defects they knew of or caused themselves.
9. In case of a justified complaint, the Buyer is entitled to reimbursement of necessary expenses incurred. This right may be claimed within one month after the warranty period expires.
10. The Buyer chooses the complaint resolution method.
11. Rights and obligations regarding defects are governed by § 1914–1925, § 2099–2117, and § 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
12. Further rights and obligations are set out in the Seller’s complaint procedure.
VIII. Communication
1. The parties may deliver any written correspondence by email.
2. The Buyer sends correspondence to the Seller’s email provided herein; the Seller sends to the Buyer’s email on file.
XI. Out-of-Court Dispute Resolution
1. The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out‑of‑court consumer disputes. The EU ODR platform (http://ec.europa.eu/consumers/odr) may be used.
2. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) 524/2013 of May 21, 2013, on online dispute resolution.
3. The Seller is authorised to trade based on a trade licence. Trade supervision is exercised by the relevant trade office. The Czech Trade Inspection Authority oversees compliance with Act No. 634/1992 Coll., on Consumer Protection.
X. Final Provisions
1. All arrangements are governed by the law of the Czech Republic. If an international element exists, Czech law applies, without prejudice to consumer rights from mandatory laws.
2. The Seller is not bound by any codes of conduct per § 1826(1)(e) of the Civil Code.
3. All rights to the Seller’s website (copyright, layout, images, trademarks, logo, etc.) belong to the Seller. Copying or using the site without consent is prohibited.
4. The Seller is not responsible for errors caused by unauthorized third‑party interference or misuse. The Buyer must not use processes that negatively affect the Online Store.
5. The Buyer assumes the risk of change of circumstances under § 1765(2) of the Civil Code.
6. The purchase contract, including these Terms and Conditions, is archived electronically by the Seller and is inaccessible.
7. The Seller may amend or supplement these Terms, without affecting rights and obligations already arisen under the previous version.
8. The annex hereto is the model withdrawal form.
These Terms and Conditions enter into force on January 1, 2019.